TEMPOE Adds Quincy Sterling to Executive Leadership Team as VP of Operations

TEMPOE Adds Quincy Sterling to Executive Leadership Team as VP of Operations

TEMPOE, LLC, a leading provider of no credit required shopping, announced that Quincy Sterling has joined the company as Vice President of Operations to drive its vision as a “best-in-class” customer experience.

Sterling, a results-driven leader, brings more than 20 years of executive management and operational experience for large, publicly traded Business Process Outsourcing (BPO) organizations as well as start-up financial services. He is an enterprise change management expert, having established strong “success-based cultures” within the workplace.

As TEMPOE’s Vice President of Operations, Sterling serves as business owner of all TEMPOE operational functions, including the Operational P&L, Business Operations support, domestic and international customer service, and collections organizations.

Within his first few months, Sterling has transformed retail and customer support to a “Net Promoter Score” culture, engaging employees at every level to bring satisfied customers. He is taking a top-down approach to creating a customer-centric/service delivery culture.

“Our performance indicators are focused on ‘Metrics that Matter,’” said Sterling. “When employees understand and contribute to their daily, weekly, and monthly objectives, they begin to see how their individual behaviors impact the customer’s reality and satisfaction.”

“By implementing a customer-centric service model, we expect to cultivate a “Best-in-class” service organization for our industry,“ Sterling affirmed.

Sterling holds a B.A. in communications from the University of Texas at San Antonio. He resides in Cincinnati, OH, with his family.