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Questions or Concerns?

Do you have questions ? You can contact our Customer Service team by filling out the form below:

I am a customer of Tempoe

Personal Information

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Have you reported the issue to any law enforcement agency?
Have you ever applied for a loan at Tempoe?

Disputed Payment Information

e.g., 5.00 or 12.35
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Have you contacted your bank to file an unauthorized use report?
Has your bank reimbursed you?
Contact your bank to file an unauthorized use report.
Have you been a victim of identity theft at any other lender or financial institution?
Have you filed a report with law enforcement?
Do you have any idea who may have used your information without your consent?

Feedback Information

ALERT: To protect your privacy, we recommend you redact, or black out, personally identifiable information (PII), such as Social Security Number, Date of Birth, Bank Account number, Driver’s License number, etc., in documents uploaded or text entered on this site.

Tempoe reports credit information to two major credit bureau agencies at the end of each month. Although we submit the information to the bureaus at the end of the month, the bureaus have 30 days from the receipt of our data to update a consumer’s credit report. We report credit data to Experian and TransUnion. The contact information for each is as follows:

(888) 397-3742

(800) 916-8800

Direct credit disputes must relate to the following: (1) your liability for a credit account or other debt with Tempoe; (2) the terms of an account or other debt with Tempoe; (3) your performance or other conduct concerning an account or other relationship with Tempoe; or (4) any other information contained in your report for an account or other relationship with the Tempoe that bears on the consumer's creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living. Tempoe will investigate if you, the consumer, submit your dispute on this page or in writing to Tempoe, ATTN: Credit Disputes, 7755 Montgomery Road, Suite 400, Cincinnati, OH 45236. In order for us to properly process your dispute, you must (1) identify the account in dispute, (2) identify the specific information being disputed, (3) provide an explanation of the basis for the dispute, and (4) provide all supporting documentation required by us to substantiate the basis of the dispute. In order for your rights to be properly protected under the Fair Credit Reporting Act 15 U.S.C. 1681, we recommend that you submit a dispute directly to the Credit Bureaus, Experian, Transunion, etc.

Our Office

7755 Montgomery Road | Suite 500
Cincinnati, Ohio 45236