Business Process Outsourcing Solutions
TEMPOE’s customer-centric approach drives repeat transactions and promotes customer loyalty. We focus on first contact resolution, which is the cornerstone of the highest quality service we will provide to you.
Our culture empowers Care Specialists to proactively resolve consumer complaints. Every specialist is trained to understand your consumers and provide the services they need on the first call.
TEMPOE emerged as an industry leader by becoming an extension of our clients’ businesses.
An agile financial solution with POS integration.
Over $15 billion in financing for retail partners.
Fast implementation of business decisions, legal compliance and promotions.
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Ready to learn more about using TEMPOE’s best in class BPO services?
CUSTOMER JOURNEY OPTIMIZATION
- Tier 1, Tier 2, And Tier 3 B2B2C Customer Care
- Collections
- Voice of Customer Analytics
- Service Delivery
- Omni-channel Support (Chat, Virtual IVR, Email, Back Office Capabilities)
- Escalations
- Risk Management
NET PROMOTOR SCORE (NPS)
- FIRST CALL RESOLUTION: 96%
- ANNUAL AGENT NPS: 85%
- ANNUAL TEMPOE NPS: 80%
DIGITAL EXPERIENCE
- AI: ChatBots Capability
- Mobile Application Capability
- Cloud-Based Technology